Terms of Service

TERMS OF USE

This document sets out the Terms of Use ("Terms") of talismara-jewelry.com (the "Website"). This Website is operated by Talismara Jewelry ("the Seller", "we", "us", "our"). The customer ("you", "your") is a natural person who is of legal age and who is not acting within the context of practicing a profession or conducting a business, with whom the Seller concludes an Agreement. The Website is talismarajewellery.com The Product is a product that the Seller offers for sale on the Website. The Order is a purchase of one or more product(s) placed by the Buyer on the Website in accordance with the procedure and the terms described in this document. The Purchase Price is the price indicated on the Website for a Product.

By accessing this Website, you agree to be bound by the Terms. Before using this Website, you must always read the Terms carefully, as well as our Privacy and Cookie Policy ("Privacy") and our Return Policy.

APPLICABILITY OF THE TERMS OF USE These Terms of Use have been made available online by Talismara Jewelry and apply to all agreements and other legal relationships between the Seller and the Customer with respect to use of the Website, including the purchase and sale of a product on or via the Website.

ORDER PLACEMENT AND COMPLETION PROCEDURE 2.1 Order placement The Customer can place an order on or via the Website in the following manner:

  • The Customer selects the Product in the desired style, color and size,

  • The Customer adds the Product to the cart,

  • The Customer proceeds to checkout, providing all personal and address details,

  • The Customer confirms the information,

  • The Customer selects a payment method and processes the payment,

  • The Customer receives a confirmation email of the Order placed

Note: This confirmation email does NOT confirm successful payment or order completion.

If an incorrect email address is provided, Talismara Jewellery is not responsible for undelivered confirmation or order updates.

2.2 Discount Code Talismara Jewelry may offer discount codes. Personal discount codes are valid one-time only and must be used in a single purchase.

2.3 Order completion After an order is placed, Talismara Jewelry will:

  • Review the order details,

  • Verify the shipping address,

  • Check product availability,

  • Confirm payment receipt,

  • Decide to accept or reject the order (see section 2.4)

If accepted, the Customer will receive a confirmation email stating the order will be processed and shipped shortly.

2.4 Order Rejection Talismara Jewelry may reject an Order if:

  • Customer information is incorrect or incomplete,

  • Payment is not received,

  • Customer has previous unresolved payment issues,

  • Customer caused significant inconvenience in the past,

  • There is a pricing or stock error,

  • Delivery is not possible to the provided address

Rejected orders will be communicated via email.

2.5 Conclusion of Agreement The Agreement, including the Privacy Policy and these Terms, constitutes the full agreement between the Customer and Talismara Jewellery regarding use of the Website and placement of Orders.

SHIPPING AND DELIVERY 3.1 Shipping Orders are processed and shipped from third-party logistics providers. Delivery takes 7-21 business days. Import duties, taxes, or customs fees are the Customer’s responsibility.

3.2 Shipping address and Personal information Orders are shipped to the address provided. If incorrect, the Customer is responsible for resulting delays or non-delivery.

3.3 Resolving Delivery Issues Risk transfers to the Customer upon delivery. In case of delivery issues, contact Customer Support with your order number and details.

PRICE AND PAYMENT 4.1 Prices Prices are displayed in your local currency. Return shipping costs are the Customer’s responsibility.

4.2 Price changes Prices may change without notice. The price at checkout is binding.

4.3 Payment Payment must be made via the methods offered and in full before the order is processed.

RETURNS Returns are accepted within 14 days if items are unworn, undamaged, and in original packaging. Discounted products are non-refundable. A completed return form must be included.

COMPLAINTS 6.1 Contact: Contact us via the chatbox at the bottom or under the contact page here.

6.2 Response Time Complaints are answered within 14 days. Extended time will be communicated.

6.3 Acceptable Deviations Minor deviations in color, size or finish do not constitute valid complaints.

WARRANTY AND LIABILITY 7.1 Warranty Products must meet the agreement. Customers must report defects within 14 days with photographic evidence.

7.2 Liability Seller is not liable for indirect or consequential damages. Maximum liability is the Purchase Price.

FORCE MAJEURE Talismara Jewelry is not liable for delivery failure or delay due to events beyond its control, such as war, strikes, customs delays, natural disasters, supplier failures, or utility disruptions. If performance is impossible, the Seller may cancel the order without obligation for compensation.

ACCURACY AND AVAILABILITY OF INFORMATION While we strive for accuracy, we are not responsible for errors or omissions. We reserve the right to update or remove content at any time.

USE OF THIS WEBSITE 10.1 Browsing Use of this Website is at your own risk. We are not responsible for damages or data loss due to access or use.

10.2 User Content Any material submitted by you may be used by us non-confidentially. Do not post unlawful, abusive, or infringing content.

You are responsible for your account, password, and conduct. We reserve the right to remove content or ban users violating these Terms.

OWNERSHIP AND RIGHTS Trademarks and content on this Website belong to Talismara Jewelry or third parties. Use without permission is prohibited.

REVISIONS We may revise these Terms of Use at any time. Check this page regularly to stay informed.